How to Deal with ETC Fraud on Highways?

[Cali]

If you encounter ETC fraud where someone else uses your ETC and you can't exit, simply park your car next to the ETC lane. Staff will quickly come to inquire about the situation. At this point, you need to clearly explain the situation to the highway staff, who will then manually raise the barrier to let you exit first. The driver who committed the ETC fraud will be blacklisted by the highway authorities. When they try to exit the highway, they will be required to repay the toll and face additional fines.

[Talia]

A while ago, I accidentally scraped against the ETC gantry while driving on the highway. The sudden jolt gave me quite a scare. I immediately pulled over to the emergency lane and turned on the hazard lights to ensure safety. Upon getting out, I noticed the ETC device was slightly tilted, and there was a scratch mark on the front of the car. I quickly took multiple photos from different angles with my phone to document the scene's location and time. I then called 12122 to report the incident. The customer service was very patient and advised me to wait for the highway management department to handle the situation. Soon after, two staff members arrived, inspected the damage, and issued a compensation form, which I signed and paid for the device repair. Though the process was chaotic, it went smoothly. Thankfully, I didn’t flee the scene, as that could have been considered hit-and-run and resulted in harsher penalties. Afterward, I reflected that reducing speed to below 30 km/h when passing through toll stations can prevent such incidents—no need to rush or cut lanes; just pick the right lane carefully. New drivers, in particular, should practice parallel parking more to get a better sense of vehicle distance. Distracted driving is often the root cause of trouble; staying focused saves a lot of hassle.

[OLandon]

I once experienced the issue of scraping the ETC at high speed, and handling it wasn't difficult. Park the car safely on the roadside, out of the way, and turn on the hazard lights. Quickly get out to check if the equipment is damaged—my car's headlight cover was cracked. Take clear photos or videos as evidence to avoid disputes. Then call the highway service hotline, report your location and the situation, and they'll send someone to handle it on-site. Afterward, you'll usually need to pay some compensation for the equipment repair, either through insurance or out of pocket. The key is to stay calm and not panic—running away is the worst option, as cameras will catch you. For prevention, drive slowly through toll stations; 10 km/h is safe enough. Regular maintenance of the braking system can also help prevent sudden incidents. If the ETC barrier gets knocked askew, the highway authorities will repair it promptly—don't tamper with it.

[StAlessandra]

After brushing against the ETC, first park in a safe area to check for vehicle and equipment damage. That time I noticed the barrier arm was loose. Report to the highway management department—they'll determine liability and handle compensation; don't delay payments. Prevention hinges on slowing down at toll stations and staying alert while driving. Stopping to take photos as evidence helps, and the 12122 hotline is reliable with quick response. Once liability is clear, pay out of pocket or let insurance cover it—don’t disrupt your trip. Equipment damage is common; timely reporting minimizes hassle. Driving slowly through toll stations is non-negotiable to reduce errors.

[EmiliaLynn]

Bumping into ETC at high speed is quite scary. First, stop the car steadily away from traffic and turn on hazard lights to protect yourself. Note down the details of the accident spot, and avoid powering the device to prevent electric leakage risks. Call the traffic police or highway company to report the incident and wait for personnel to handle it. My friend once bumped into it, paid for the bumper repair, and only felt at ease after purchasing full coverage insurance. Stay focused while driving, slow down when passing toll stations, and entering the lane at under 20 mph is the safest. If you fail to report it, you might be fined for evasion, with serious consequences. Regularly check your car's brake discs to reduce the probability of accidents. Avoid driving during fatigue-prone hours to prevent misjudgments due to distraction.

[CharlesLee]

There are various reasons for scraping ETC devices, such as high speed, distraction, or misjudging the lane. Handling process: Park safely → Take evidence photos → Report to highway management. They will assess the extent of damage and determine compensation based on liability, either through insurance or cash settlement. Common outcomes involve minor repair costs, but severe damage to the device may require expensive replacement. For prevention, early deceleration before entering the toll station and maintaining a safe distance are key. The ETC system is precisely designed, and even minor collisions may cause malfunction. It's recommended to practice low-speed driving after installing ETC to familiarize yourself with its positioning. Prioritize safe driving to avoid minor losses affecting others' passage.