How to Deal with Delayed Car Delivery by a 4S Store?

1 Answers
SanNadia
07/30/25 4:51am
If a 4S store delays car delivery, compensation can be claimed according to the contract. Below are the relevant methods for complaint and compensation claims: 1. Negotiate with the 4S Store: Engage in negotiations with the 4S store and demand that they deliver the car within a specified time. Generally, to minimize damage to their external image and avoid paying double the deposit, 4S stores will strive to deliver the vehicle as soon as possible or offer some form of compensation. 2. Telephone Complaint: Call the manufacturer to file a complaint. Since car manufacturers conduct strict qualification reviews and operational assessments of 4S stores, and 4S stores largely represent the brand image of the manufacturer, most 4S stores will not dare to neglect such reasonable claims when the manufacturer is involved. 3. Call 12315: Dial the 12315 hotline to file a complaint and seek assistance from the Market Supervision Bureau. Specialists will help mediate, and under circumstances where the 4S store is at fault, they usually won't act too arrogantly, making the probability of successful mediation very high. 4. File a Lawsuit Against the 4S Store: Collect all necessary evidence and notify the 4S store in writing, setting a deadline for car delivery. Otherwise, the contract will be terminated, and double the deposit will be claimed as compensation. If the 4S store still fails to fulfill its promise, legal action may be the only option to protect one's legitimate rights and interests through the law.
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