How to Deal with a New Car Being Scratched by 4S Shop Staff?
3 Answers
If it is not a serious scratch, just let the 4S shop repair it and give corresponding compensation. If the scratch is serious and requires replacement parts for repair, the 4S shop should pay for the repair themselves without involving the insurance company, and they should also compensate for the depreciation fee. The specific details are as follows: 1. Minor situation: If it is just a slight scratch that removed some paint, from a legal perspective, the 4S shop is responsible for repainting the affected area. From a reasonable perspective, the 4S shop may appropriately compensate to express their apology. 2. Serious situation: If the car damage is somewhat serious, such as dents on body parts or the need to replace parts, then the 4S shop has the responsibility to repair the vehicle (including replacing parts and repainting) and provide goodwill compensation (goodwill compensation is also analyzed from a reasonable perspective), which may include free maintenance or extended warranty, subject to negotiation between both parties.
I deal with cars a lot in my daily work, and it's quite common for new cars to get scratched by staff at 4S shops. The first step is don't lose your temper—immediately take photos or videos of the damage and record the employee's name to preserve evidence. Then promptly confront the shop manager—they must acknowledge responsibility and arrange repairs, usually offering free repainting or part replacements. If they give you the runaround, you can file complaints with the manufacturer or consumer association (12315)—don't hesitate to assert your rights. Remember, with the new car's warranty still active, inspect repairs thoroughly afterward to prevent other issues. Stay calm throughout—resolving this properly won't affect future maintenance, and don't let a minor scratch haunt you forever.
At my age, I've seen it all. A minor scratch on your new car by the dealership staff is nothing to get upset about. First, clarify the cause and check the surveillance footage to determine responsibility. The professional team at the dealership will proactively apologize and repair it. If you're unsatisfied, file a complaint with the regulatory authorities directly. Elderly experience suggests avoiding loud confrontations—handling things amicably saves time. New cars have insurance coverage; as long as it gets fixed and drivable, that's what matters. The key is to reserve your energy for enjoying life rather than obsessing over this small scratch. For prevention, next time you pick up a car, scrutinize the details closely to ensure everything's perfect.
