How to Complain About Prolonged Highway Traffic Jams?
3 Answers
If the prolonged highway traffic jam is caused by an accident, you can call the traffic police hotline 122 to file a complaint; if the jam is due to excessive vehicles, it is considered an act of force majeure, and the highway management is not liable, meaning there is no way to file a complaint. If no one is managing the highway traffic jam, you can address the situation in the following ways: 1. Expand your field of vision—during a traffic jam, there's no need to align directly with the car in front; slightly offset to the left to keep an eye on the traffic situation. 2. Maintain an appropriate distance from the car ahead. 3. Gently press the accelerator to steadily follow the flow. 4. Before the car in front comes to a complete stop, maintain a slow and steady speed, keep a safe distance, and be cautious of rear-end collisions.
I've been stuck in traffic jams on the highway several times, and each two-to-three-hour ordeal was truly agonizing. The complaint process is actually quite simple: you can immediately call the national transportation service hotline at 12328, inform them about the duration and location of the congestion (such as the road section number), and they will record and forward the information to the local road administration. You can also download a highway APP or use a WeChat mini-program on your phone to fill out a complaint form describing the situation. Don’t forget to mention the cause of the congestion, such as an accident or construction delays, and attaching photos or videos as evidence can be more effective. Being stuck on the highway for too long not only wastes time but also consumes fuel and is frustrating; filing a complaint can urge management to improve diversion plans. I’ve tried complaining via the APP myself, and the follow-up response was quite prompt.
After decades of driving, I've summarized tips for reporting highway traffic jams: Immediately note the duration, start and end points, and length of the congestion, preferably with photos as evidence. Contact the local road administration directly via phone or website to report the situation, emphasizing whether it involves vehicle violations like illegal parking. Prolonged traffic jams affect safety, and complaints can prompt actions such as enhanced emergency lane management. For prevention, check traffic apps in advance to avoid peak hours. But if you do get stuck, persistent complaints help optimize long-term traffic planning—don't suffer in silence.
