How to Compensate When a Customer Crashes During a Test Drive?

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When a customer crashes during a test drive, it can be divided into two scenarios: the customer is not at fault and the customer is primarily at fault. Below are the compensation procedures for accidents occurring during test drives: Customer Not at Fault: Generally, if an accident occurs during a test drive, the procedure is similar to that of a regular vehicle accident. If the customer is not at fault and another party hits the test drive vehicle, the customer bears no responsibility. The party primarily at fault will be liable, and the 4S dealership will handle the subsequent compensation and repairs. Customer Primarily at Fault: If the customer is primarily at fault in the traffic accident, the vehicle is certainly insured. In most cases, the vehicle's insurance will cover the damages. However, if the accident results in significant losses, such as compensation for third parties exceeding the insurance coverage, the remaining amount will be the customer's responsibility. Although the 4S dealership owns the vehicle and should do its utmost to ensure the safety of the test driver, the test driver should also take responsibility for their actions, provided the vehicle supplied by the dealership has no defects.