How to Claim for Transmission Replacement Within Warranty Period?
2 Answers
If the engine or transmission is replaced twice, or if the same major component of the engine or transmission is replaced twice due to quality issues and still cannot function properly, the consumer has the right to choose a refund. As one of the three most important components in a car, the transmission, whether it's a new car or not, will be compensated by the manufacturer as long as it is within the warranty period. The national Three Guarantees policy is as follows: 1. Introduction to the Three Guarantees Policy: The Three Guarantees policy is a retail business enterprise's abbreviation for "return, replacement, and repair" of sold goods, providing services for faults caused by product quality issues, not due to improper use or storage by the user. 2. Provisions of the Three Guarantees Policy: Article 19 of the Three Guarantees policy stipulates that during the warranty period of household cars, if the repair time (including waiting for repair spare parts) exceeds five days due to product quality issues, the consumer should be provided with a substitute vehicle or reasonable transportation cost compensation. The repair time is calculated from the time the consumer and the repairer confirm the repair until the repair is completed. If a single repair takes less than 24 hours, it is counted as one day.
You just bought a car recently and the transmission has issues—you want to claim a replacement. I’ve helped many new car owners handle this. First, don’t panic. Take out your purchase contract or warranty manual and check whether your car is still within the warranty period, without exceeding the time or mileage limits. The transmission is usually a core component covered by the warranty, especially for new cars that may have manufacturing defects. Then, drive directly to the 4S dealership or authorized service center where you bought the car—book an appointment in advance to avoid waiting. Explain the symptoms to the technician; they’ll use diagnostic tools to confirm if it’s a transmission fault rather than improper operation on your part. If confirmed as a warranty-covered issue, they’ll mostly replace or repair it for free. Keep all receipts throughout the process to avoid future disputes. I’ve seen cases where delays led to missing the warranty period and paying out of pocket, so acting early is safe and hassle-free. Checking for unusual noises before driving is a good habit.
