How to Claim Compensation from a 4S Store for a New Car Battery Drain?

[ODominic]

In the case of a new car battery drain, the first step is to drive to a 4S store where professional maintenance technicians can determine the cause of the battery drain. The reasons could be due to electrical devices not being turned off during parking, a leakage in the car body, or a quality issue with the battery itself. If it's due to a leakage in the car body or a quality issue with the battery, the 4S store can provide free repair or replacement according to the car warranty policy. The specific reasons for car battery drain are as follows: 1. Unclosed electrical devices after locking the car: For example, lights such as high beams, low beams, automatic headlights, or small lights left on can cause battery drain. 2. Related to installed equipment: Such as audio systems, dash cams, headlights, etc., which can also drain the small battery. 3. Parking in an underground garage: Weak mobile phone signals in underground garages can cause the car's internet connection function to continuously search for a network, consuming power, while the mobile app in the background cannot detect the car's information.

[GraceDella]

I just bought a new car and soon encountered a dead battery that couldn't start the vehicle. After checking, the alternator was fine, so it was definitely a poor-quality battery. I drove straight to the 4S dealership to claim warranty, bringing along the purchase contract and warranty manual. The technician tested the battery voltage and conducted a leakage test, confirming it was a factory defect before replacing the battery for free. The whole process went smoothly, and their service attitude was good. Generally, new car batteries come with a warranty of about one year, depending on the brand's policy. When parking, remember to turn off lights and air conditioning to avoid excessive discharge affecting battery life. If you encounter such issues, don't delay—visit the dealership early to save a lot of trouble.

[MacBentley]

My new car also experienced battery drain issues, which are usually caused by battery quality problems or charging system failures. Before filing a claim, I used the onboard diagnostic tool to check and found the voltage was below 12V, then went to the 4S store with the relevant report. The 4S store will evaluate whether to provide free repairs or replacements based on the warranty policy—remember to bring your purchase certificate and detailed fault description data. During communication, be polite but firm to ensure proper handling. If the 4S store tries to shirk responsibility, directly call the manufacturer's customer service to complain. Although battery drain in a new car is annoying, it's easy to resolve with sufficient evidence while preventing future recurrences.

[FinleyLynn]

As a new car owner, I encountered a dead battery issue with my new car and immediately went to the 4S store to claim compensation. I provided the invoice and details of the fault. After their inspection, they confirmed it was a battery issue and replaced it for free since it was still under warranty. The process was simple and quick. I suggest fellow car owners not to delay, bring all necessary documents, ensure the replacement is a new part, and also check if the charging system is functioning properly to prevent recurrence. The new car maintenance manual contains detailed warranty terms for reference.

[StNatalie]

I've experienced starting difficulties due to a new car battery drain. When I filed a claim, the 4S store immediately conducted tests which revealed battery issues. They replaced it free of charge under the three-guarantee policy since the purchase date was within warranty. The entire process from arrival to resolution took just 1-2 hours - quick and simple. My advice: when encountering battery drain, first check if any external devices were left on. After ruling out human factors, promptly file a claim and retain written confirmation to prevent disputes. With proper maintenance, new car batteries can have longer service lives.