How to Claim Compensation for Water Leakage in a New Car?
2 Answers
Detecting water leakage conditions that may qualify for compensation, modified parts causing damage, or intentional human damage. These situations are not eligible for claims. Whenever a car experiences a component failure or damage within the specified period, the owner can file a claim with the 4S store.
A leaking new car is really annoying, and I encountered this issue just the other day. The first step is not to panic. Pull over immediately to check for the leak points—common culprits include the sunroof, door seams, or windshield seals. Take photos or videos as evidence, which is far more effective than verbal descriptions. Then, promptly contact the 4S dealership or seller where you bought the car. Bring along the purchase invoice, warranty manual, and vehicle registration certificate, and demand free repairs—new car warranties typically cover such quality defects. If they try to shift blame or claim improper usage, don’t rush to accept it. Just remember that your vehicle usage has been normal. Next, document all communication records. If the issue remains unresolved, call the 12315 Consumer Complaint Hotline or involve the local market supervision authority. My advice is to act promptly—prolonged leaks can damage the interior or even the electrical system, leading to costly and frustrating repairs. You bought a new car for peace of mind, so stand your ground and assert your rights.
