How to Claim Compensation for New Car Quality Issues?
2 Answers
According to the new car three-guarantee regulations, consumers can choose replacement or refund under the following circumstances, and the seller shall be responsible for replacement or refund: If the vehicle has undergone repairs for serious safety performance failures twice: The serious safety performance failure has not been resolved or a new serious safety performance failure occurs. Quality issues with parts: For the same major component of the steering system, braking system, suspension system, front/rear axle, or body, if it has been replaced twice due to quality issues and still cannot function properly. If the engine or transmission has been replaced twice: Or if the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function properly. The replacement counts for the engine, transmission, and their major components are not cumulative.
I just bought a car and ran into problems, which is really frustrating. Going directly to the 4S store is the easiest solution—just bring the purchase invoice and the three-guarantee certificate. Make sure they issue a work order detailing the fault condition, as this is key evidence. For core components like the engine and transmission, if they aren’t fixed after two repairs, you can request a refund. For doors and windows, if four repairs don’t resolve the issue, you can demand a replacement. If the 4S store tries to dodge responsibility, call the manufacturer’s 400 hotline to complain—automakers are wary of negative PR these days. It’s best to record audio and video throughout the process, especially if the manager gives you bureaucratic excuses. Remember, national regulations allow for depreciation compensation when returning or exchanging a car, so don’t be fooled into signing a liability waiver.
