How to Claim Compensation for New Car Quality Issues?
4 Answers
The new car three-guarantee regulations stipulate that consumers can choose replacement or refund under the following circumstances, and the seller shall be responsible for replacement or refund: 1. If the vehicle has undergone two repairs for serious safety performance failures, and the failures have not been resolved or new serious safety performance failures have occurred. 2. If the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still cannot function normally. 3. If the engine or transmission has been replaced twice, or if the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function normally. The replacement counts for the engine, transmission, and their major components are not cumulative.
I just bought a new car last year and encountered engine noise issues. The claim process was actually quite simple. First, when discovering quality problems, immediately contact the car dealer and bring all purchase invoices and warranty manuals for an on-site inspection. They usually arrange a free inspection, and if it's confirmed as a quality issue, they will provide free repairs or part replacements. If things don't go smoothly, you can turn to the consumer association for complaints, bringing photo and video evidence, or even consider legal action. Remember, new cars typically come with a 2 to 5-year warranty period—don’t miss this window. Always keep maintenance records, and if you encounter major issues like safety defects, act promptly to protect your rights. Filing a claim isn’t difficult; the key is proactive communication and patient follow-up.
As a car enthusiast, I have quite some experience with new car claims. Upon discovering a malfunction, immediately take photos for documentation, then head straight to the 4S dealership to present the issue and cite the warranty terms. If the dealer refuses to acknowledge the problem, don’t hesitate—check the car manufacturer’s official website for a complaint hotline, as they can enforce intervention. Keep all repair invoices and manuals, and if necessary, report to consumer rights platforms. Most importantly, avoid attempting DIY repairs, as this could void your claim eligibility. The entire process should be efficient and straightforward, prioritizing safety. For example, when my car’s brakes failed last time, this approach helped resolve it quickly, and I learned to perform regular checks as prevention.
I believe new car claims should start from a safety perspective. Once my car wouldn't start, I immediately took my children to a safe distance and called the seller. They arranged a tow truck for dealership inspection. I provided the original purchase contract, and after acknowledging the quality defect, they replaced the battery for free. Remember to maintain a calm but firm attitude during claims, and bring all documents like invoices and maintenance history. If unresolved, consumer organizations can assist - after all, new cars shouldn't have issues. This saved considerable money and time, giving our family greater peace of mind.
