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How to Claim Compensation for New Car Quality Issues?

2 Answers

LaCorbin

07/24/25 12:47pm

The new car three-guarantee regulations stipulate that consumers can choose replacement or refund under the following circumstances, and the seller shall be responsible for replacement or refund: 1. If the vehicle has undergone two repairs for serious safety performance failures, and the failures have not been resolved or new serious safety performance failures have occurred. 2. If the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still cannot function normally. 3. If the engine or transmission has been replaced twice, or if the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function normally. The replacement counts for the engine, transmission, and their major components are not cumulative.

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LeVincent

08/11/25 6:51am

I just bought a new car last year and encountered engine noise issues. The claim process was actually quite simple. First, when discovering quality problems, immediately contact the car dealer and bring all purchase invoices and warranty manuals for an on-site inspection. They usually arrange a free inspection, and if it's confirmed as a quality issue, they will provide free repairs or part replacements. If things don't go smoothly, you can turn to the consumer association for complaints, bringing photo and video evidence, or even consider legal action. Remember, new cars typically come with a 2 to 5-year warranty period—don’t miss this window. Always keep maintenance records, and if you encounter major issues like safety defects, act promptly to protect your rights. Filing a claim isn’t difficult; the key is proactive communication and patient follow-up.

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