How to Claim Compensation for New Car Quality Issues?
2 Answers
If there are issues with a new car, negotiate with the 4S store using the three guarantees, three certificates, and the purchase contract to request a replacement or refund. Below are the steps to resolve new car issues: 1. Negotiation: First, you can negotiate with the 4S store for a replacement or refund using the three guarantees, three certificates, and the purchase contract. 2. Complaint: If negotiations with the 4S store fail, you can file a complaint with the Consumer Association or the industrial and commercial department. You can also seek media exposure and, as a last resort, take legal action to protect your legitimate rights.
I just bought a new car not long ago and found that the air conditioning wasn’t cooling, making summer drives unbearable. Realizing it should be covered under warranty, I immediately contacted the 4S dealership. They scheduled an inspection, and after a thorough check, the technician confirmed it was a compressor issue and replaced it for free. The process went smoothly, but I had to bring the purchase invoice and warranty card. My lesson: Don’t delay—head straight to the original dealership for claims. The warranty terms usually cover 3 years or 100,000 km. For major issues, the manufacturer might replace the entire part or offer a partial refund. My advice: Pay attention to minor issues while driving, document symptoms for faster claims, and get regular maintenance checks to prevent problems from worsening.
