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How to Claim Compensation for New Car Malfunctions?

1 Answers

AliviaLynn

07/30/25 10:40am

Compensation procedures for new car malfunctions: According to the new automotive three-guarantee regulations, when major (important) components such as the transmission or engine exhibit inherent defects, and after inspection by dealerships and manufacturers, the vehicle fails to meet functional and usage requirements, consumers can request repairs, returns, or compensation. First, it is crucial to conduct a thorough inspection and evaluation to determine whether the defect stems from inherent issues in major components like the transmission. Compensation claims cannot be made if the following conditions are not met: 1. Human factors: Check for any human-induced damage, such as operational errors leading to the malfunction. 2. Electrical faults: Determine if the issue is a simple electrical fault that can be resolved without disassembling major components like the transmission, engine, or body. 3. Fault severity assessment: This requires professional expertise to evaluate whether the malfunction poses potential hazards to the customer or user.

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