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How to Claim Compensation for New Car Malfunctions?

1 Answers

Debbie

07/29/25 7:19pm

If a new car has quality issues, you can request the 4S store to replace or refund it. According to the automobile three-guarantee policy, if a household automobile product meets the replacement conditions and the seller does not have the same brand and model of household automobile product, nor a household automobile product with a configuration not lower than the original car to replace for the consumer, the consumer can choose to return the product, and the seller shall be responsible for the return. Here is relevant information about compensation: 1. Compensation Conditions: Within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving mileage (whichever comes first), if the household automobile product experiences steering system failure, braking system failure, body cracking, or fuel leakage, and the consumer chooses to replace the household automobile product or return it, the seller shall be responsible for free replacement or return. 2. Compensation Scope: Within the three-guarantee validity period, if two repairs have been cumulatively performed due to serious safety performance failures, and the serious safety performance failures have not been resolved or new serious safety performance failures occur; if the engine or transmission has been cumulatively replaced twice, or the same major component of the engine or transmission has been cumulatively replaced twice due to quality issues, and still cannot be used normally (the replacement counts for the engine, transmission, and their major components are not duplicated); if the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been cumulatively replaced twice due to quality issues, and still cannot be used normally, and the consumer chooses to replace or return the product, the seller shall be responsible for replacement or return.

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