How to Claim Compensation for Finding Repainted Areas on a New Car?
4 Answers
If the vehicle indeed has serious issues, such as being involved in an accident, undergoing bodywork, or repainting repairs, it may constitute fraud. In such cases, compensation can be claimed under Article 55 of the Consumer Rights Protection Law, demanding triple compensation. Moreover, if discovered within six months, the burden of proof lies with the seller. Below is a detailed introduction about it: 1. Introduction One: If the vehicle's issues are not severe, such as only minor scratches during transit, the court generally does not recognize it as fraud, but the seller will still bear responsibility, though the compensation amount will be smaller. 'Refund one and compensate three' may not be supported, but some compensation can still be obtained. 2. Introduction Two: It is recommended that the car owner actively gather evidence, investigate the vehicle's history, check the vehicle's accident and repair records, report to the market supervision department, file a lawsuit in court, request an investigation into the 4S store, and actively protect their legitimate rights and interests.
I just picked up my new car and found that some areas had been repainted, which feels really frustrating. I immediately contacted the seller and directly asked what was going on. Don’t delay too long—it’s best to inspect the car thoroughly when picking it up. At the time, I took photos as evidence, including pictures of uneven paintwork, and even got a report from a repair shop. According to consumer rights laws, a new car shouldn’t have undergone secondary repairs, so I demanded compensation or a replacement. Sellers usually don’t dare to push back hard, but if they try to shift blame, you can file a complaint with market regulators or consult a lawyer. Never attempt to fix the issue yourself, as you might lose crucial evidence. New cars are expensive, so it’s worth putting in extra effort to protect your rights. Later, I shared my experience with friends, and they all suggested bringing an expert to inspect the car’s condition before taking delivery.
I encountered this unfortunate incident when buying a car - discovered paint defects right after taking delivery of the new vehicle. I immediately rushed back to the 4S dealership demanding an explanation, maintaining politeness but firmness. The key was providing irrefutable evidence: I took photos and videos, and even spent a small amount to get an inspection report from a repair technician. My compensation demands were clear: either partial refund for value depreciation or a complete vehicle replacement. When they tried to evade responsibility, I threatened to involve the Consumer Association - this tactic proved highly effective. The law was on my side - new car transactions must be transparent and free from deception. This experience taught me to never rush through the pre-delivery inspection - always walk around the car multiple times checking paint smoothness before signing. The lesson? Never trust advertisements blindly - thorough personal inspection is non-negotiable.
The issue of repainted new cars is quite common, with the key being quick action. It is recommended to immediately contact the seller to request a compensation plan. If refused, gather professional inspection proof. Based on the vehicle inspection report, you can request a discount or cash compensation. Do not handle the paint surface yourself; protect the chain of evidence. When picking up the car, carefully observe the uniformity of the body's gloss to avoid similar troubles.
