How to Claim Compensation for Abnormal Engine Noise in a New Car?
2 Answers
First, take the car to a 4S dealership for inspection to identify the main cause of the abnormal noise and the reason for its occurrence. After replacing the new part, restart the car to check. If there is no abnormal noise, deliver the car to the customer as scheduled. If the noise persists, continue troubleshooting and resolving the issue. If the problem is not identified or the abnormal noise cannot be resolved after replacing parts, communicate with the manufacturer to discuss a solution before engaging with the customer. Depending on the driving conditions, faults can be eliminated without disassembling components such as the transmission, engine, or body.
Last year, my brand-new car that I bought myself also had engine noise issues. I heard a rattling sound after just driving a few hundred kilometers. I immediately recorded a video with my phone as evidence and went straight to the 4S dealership to report the problem. After inspection, the staff confirmed it was a defective part covered under warranty, and they replaced the component for free. Throughout the process, I remained calm and proactively provided the purchase invoice and warranty manual to avoid delays. I recommend that if you encounter a similar situation, don’t delay—most issues can be resolved during the new car warranty period. However, remember to document the road conditions and frequency when the noise occurs, as this helps technicians diagnose the problem quickly. If the dealer tries to evade responsibility, promptly contact the manufacturer’s customer service or local consumer association to protect your rights—don’t let yourself be shortchanged.
