How to Claim Compensation for a Flooded Car at a 4S Store?
4 Answers
First, the car owner should negotiate compensation with the 4S store. If both parties reach an agreement, the issue will be resolved. If the negotiation fails, the car owner can resort to legal means to protect their legitimate rights and interests by taking the 4S store to court to resolve the issue.
A friend of mine had his car at the 4S shop for repairs last week when it got caught in a heavy rainstorm and was half submerged. He immediately took photos and videos as evidence, noted the time, and then confronted the 4S shop manager. Initially, the manager tried to brush it off as force majeure, but he checked the shop's custody agreement, which proved their liability. At the same time, he contacted his insurance company and confirmed that his auto damage insurance covered parking accidents. In the end, the 4S shop covered the repair costs, and the insurance company compensated the difference. My advice is not to delay in such situations—act as soon as you have the evidence to avoid private settlements. The key is to keep thorough on-site records, which can significantly speed up the compensation process.
If your car gets flooded at a 4S dealership, as the custodian, they typically have a duty to prevent leaks, so don't panic. First, take photos of the flooded scene and the water level height. Then, check your vehicle insurance policy to see if comprehensive or parking insurance covers this situation. Quickly contact the 4S store's customer service to request a written compensation plan, and notify your insurance company to send an expert to assess the damage. If the dealership denies responsibility, gather all evidence such as maintenance records and file a complaint with the consumer association or pursue legal action. I've seen similar cases where delays only complicate the issue—acting promptly protects your interests.
If your car gets flooded at a 4S dealership, I suggest staying calm and taking detailed photos first. Then directly approach the manager to discuss compensation, checking if your insurance policy covers damages like comprehensive coverage, and have them assess the loss. If the dealership doesn’t cooperate, call the 12315 consumer hotline to file a complaint. Don’t give up during the process—most of the time, they’ll have to cover your repair costs. Keep records of every step and choose reputable dealerships to prevent similar incidents.
