How to Check Vehicle ETC Records?
4 Answers
To check vehicle ETC records, the method is as follows: The vehicle owner logs in to the Su Tong company website, modifies the password via SMS verification (the username is the 20-digit Su Tong card number, the initial password is the last 6 digits of the Su Tong card account, which can be queried by calling the 96011 hotline), and then logs in with the card number and password to check the consumption records of the past six months. ETC Working Principle: Through the onboard electronic tag installed on the vehicle's windshield, dedicated short-range communication is established with the microwave antenna in the ETC lane at the toll station. Computer networking technology is used to perform background settlement processing with the bank, thereby achieving the purpose of vehicles passing through highway or bridge toll stations without stopping to pay tolls. ETC Usage Precautions: The ETC transaction sensing area is 8 meters. When encountering a vehicle in front that has stopped, to prevent the ETC device failure of the front vehicle or the absence of an ETC device, maintain a distance of more than 10 meters from the front vehicle to avoid automatic sensing and paying for the front vehicle. The recognition speed for ETC lane passage is 20km/h. If the speed is too fast, the vehicle device information cannot be read, which will also lead to fee deduction failure. Unauthorized disassembly or movement of the OBU device, or detachment or loosening of the ETC electronic tag, will cause the electronic tag to fail. It can be sent to the bank where the ETC card was issued or the highway service office for testing. For non-manual loosening or detachment, only reactivation is needed. When using a debit card bound to ETC, insufficient balance will also cause fee deduction failure. Follow the guidance of on-site staff to go to the manual MTC lane and use cash or card for passage. Excessive thickness of the car windshield can lead to poor sensing. This is especially important for vehicles that have had their windshields replaced after accidents or for those who have modified their front windshields.
I usually start by opening the bound ETC mobile app, such as China's Expressway ETC app or regional apps like E-ZPass in the US. After logging into my account, I find the 'Transaction Records' or 'Billing Inquiry' option on the homepage. By entering my license plate number or ETC card number, I can view all toll station pass-through times and charges. Sometimes I set up monthly report notifications to receive detailed statements via email, saving manual checks. If the app freezes, I restart it or check the network connection. Always verify charges for accuracy to avoid duplicate billing. Occasionally, I can even report errors directly through the app, which is very convenient. This method works best for frequent highway drivers like me—keeping clear records prevents end-of-month reconciliation headaches.
I use my ETC card quite frequently, and the mobile app is my favorite tool due to its simple design and clear functionality. After downloading the official app, register an account and bind your ETC card. Then, just tap 'Transaction History' to view the time and toll for each passage through a toll station. The interface allows filtering by date or searching for specific records, saving time and being intuitive. I also love the app's bill export feature, which directly saves as a PDF to share with family. If I forget my password, the recovery function is hassle-free. Occasionally, I log into the linked banking app—if the ETC is bound to a bank card, I can also check transaction records there. This method is perfect for young people, leveraging technology to easily manage daily expenses.
To check ETC records, I follow a few simple steps: refer to the ETC card manual or search for the official website online, log in to the platform, and enter vehicle details to view the records. If I don't have a computer, I can call customer service, provide the license plate number, and have the staff assist with verification. Regularly checking app notifications helps avoid missing automatic reports. If there are issues, I check the email linked to the account in case of delayed records. This method ensures efficient queries, saving time on unnecessary details.
