How to Check the Order Progress of a Car at a 4S Store?
2 Answers
First, when purchasing a vehicle, you can contact the staff who signed the contract with you to inquire. Nowadays, the internet is highly developed, and you can check the order progress on the official website of the vehicle you ordered by using the order number. If it is particularly troublesome or you don't have internet access on your phone and cannot check, you can directly call the 4S store to inquire.
After placing an order for a new car, I was also eager to know the progress and tried checking several times. The most direct method is to contact the sales consultant—just message or call them via WeChat. They can check the system to see which stage the car is at, such as production, transportation, or arrival at the dealership. I make it a habit to ask once a week, avoiding being too frequent and coming across as annoying. Additionally, many brands have official apps or websites where you can log in with your account and enter the order number to check the progress in real time. For example, BMW's My BMW APP is very convenient. The order number is usually recorded in the contract or email. If the app has bugs, you can try calling the official 400 customer service hotline for inquiries. Automakers often send email notifications based on order status, so check your inbox regularly to avoid missing updates. Sometimes delays are due to logistics bottlenecks, so be patient and wait. In short, prioritize communication with the sales consultant—it’s the most reliable and hassle-free approach.
