How to Cancel a XPeng Vehicle Order?
2 Answers
If the remote key doesn't work, it may be because the remote key's battery is dead, causing the car to not respond when the key is pressed. Alternatively, it could be due to the vehicle's battery being depleted. Try using the mechanical key to open the car door. If that doesn't work, it might be because the car has automatically locked or the door mechanism is stuck.
I previously experienced canceling XPeng's software services and would like to share the process. Open the XPeng mobile app, log into your account, then tap the "My" icon in the bottom right corner of the homepage. Next, navigate to "Service Management" or "Subscription Center." From the list, select the subscription you wish to cancel, such as XPILOT or membership services, and tap the "Unsubscribe" button. Follow the prompts to complete the process—once confirmed, the cancellation takes effect immediately. Refunds typically return to your original payment method within 7 days with no additional charges. The entire process was smooth, thanks to the app's simple and user-friendly design—I completed it in one go without any hiccups. After unsubscribing, remember to check your email for a confirmation notice to avoid missing any details. Additionally, XPeng's customer support hotline (400-XXX-XXXX) is available anytime for questions, though I recommend using the app first to save time. When considering cancellation, reasons might include low usage frequency or budget adjustments—evaluating your needs beforehand helps avoid impulsive decisions. Personally, trying it once left me satisfied.
