How to cancel a car ETC?
3 Answers
Before cancellation, ensure the ETC card is unbound and there are no outstanding fees on the bank card. Call the corresponding customer service number and follow the voice prompts to cancel. The car owner needs to bring their ID card and vehicle license. Visit a bank branch or ETC management department to fill out the highway non-stop toll ETC agreement.
A while ago, I got a new car and needed to cancel the ETC for my old one. First, I called the bank's customer service to ask about the process, and they suggested going directly to a partnered ETC service outlet. I brought my ID card, vehicle license, and the ETC device, then filled out a form at the counter. The staff checked if the device was intact, confirmed there were no unpaid fees, and processed the cancellation on the spot. The whole process took 20 minutes and went smoothly. A reminder: it's best to check for any unsettled toll fees before canceling to avoid affecting your credit. Also, if the device is intact, it's advisable to return it to the bank, as some places may refund the deposit. After changing cars, I applied for a new ETC, saving the hassle of re-binding the card.
When I canceled my ETC before, I chose the online method for convenience. In the mobile app, I found the ETC service section, entered my vehicle information and ID number for verification, and submitted the cancellation request. The system indicated that it would take a day or two to process, during which I checked my online statements to ensure no outstanding charges. If the app didn’t support the process or got stuck, my backup plan was to call the hotline for guidance or visit a service center in person. After cancellation, I monitored my account updates to avoid erroneous charges. This experience taught me the importance of regularly clearing accounts. By the way, don’t discard ETC devices carelessly—some can be recycled to reduce waste.
