How Many Times Can a Car Be Repaired for the Same Issue Before It Can Be Returned?
1 Answers
If the same fault is repaired more than 5 times, the vehicle can be replaced. Below are the relevant details: Three Guarantees: Within the validity period of the three guarantees, if a serious safety-related fault has been repaired twice cumulatively and the serious safety-related fault still persists or a new serious safety-related fault emerges, rendering the vehicle still unusable, the consumer may choose to replace or return the vehicle, and the seller shall be responsible for replacement or return. Engine: After the engine or transmission has been replaced twice cumulatively, or if the same key component of the engine or transmission has been replaced twice due to quality issues and still cannot function normally (the replacement counts for the engine, transmission, and their key components are not cumulative); or if the same key component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still cannot function normally, the consumer may choose to replace or return the vehicle, and the seller shall be responsible for replacement or return.