How Many Times Can a Car Be Repaired for the Same Issue Before It Can Be Returned?
3 Answers
If the same fault is repaired more than 5 times, the vehicle can be replaced. Below are the relevant details: Three Guarantees: Within the validity period of the three guarantees, if a serious safety-related fault has been repaired twice cumulatively and the serious safety-related fault still persists or a new serious safety-related fault emerges, rendering the vehicle still unusable, the consumer may choose to replace or return the vehicle, and the seller shall be responsible for replacement or return. Engine: After the engine or transmission has been replaced twice cumulatively, or if the same key component of the engine or transmission has been replaced twice due to quality issues and still cannot function normally (the replacement counts for the engine, transmission, and their key components are not cumulative); or if the same key component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still cannot function normally, the consumer may choose to replace or return the vehicle, and the seller shall be responsible for replacement or return.
When I first bought my car, I also encountered similar questions. A friend from the repair shop told me that according to the national three-guarantee policy, if the same fault is repaired three times in a row during the warranty period and still can't be fixed, the owner has the right to request a refund. For example, if your car's engine keeps leaking oil and it's been repaired three times without success, then you have the right to return the car. Make sure to keep proof of each repair, such as stamped invoices or repair orders, otherwise it's useless no matter how much you argue. If the dealer delays, you can directly call 12315 to complain or consult the consumer association. Returning the car may not go smoothly, and you might have to negotiate terms or switch to a new car, but safety comes first—don't force yourself to drive a car with hidden dangers. It's recommended to check the three-guarantee manual in advance to understand the details and reduce trouble.
From the cases I've handled, if the same car issue remains unresolved after three repair attempts, you can request a refund. This is based on the three-guarantee policy framework, emphasizing the importance of complete documentation and stamped proof of the repair process to ensure clear accountability. If the issue involves safety concerns like brake failure, the refund process is expedited, typically requiring three unsuccessful repair attempts at the dealer's designated service center. Additional advice for car owners includes taking photos during repairs as evidence to avoid future disputes. If unsuccessful, contacting legal aid is a safer option—don't let frustration affect family life. Regular maintenance helps prevent issues, and when purchasing a car, choose reputable dealerships with good brand reputations.
