How Many Repairs Under the Three Guarantees Law Qualify for a Replacement?
2 Answers
The current automotive Three Guarantees policy, implemented nationwide on October 1, 2013, stipulates that a vehicle can be replaced if the same fault is repaired more than five times. Within the validity period of the Three Guarantees, if the cumulative repair time for a car exceeds 35 days, or if the number of repairs for the same product quality issue exceeds five times, consumers can request a vehicle replacement. The new Three Guarantees policy has revised these thresholds to 30 days of cumulative repair time and four repair instances, making it significantly easier for consumers to qualify for a replacement—a clear benefit. Additionally, for car dealers who refuse to comply with the Three Guarantees regulations, the new policy increases the penalty from the previous 30,000 yuan to 500,000 yuan, substantially strengthening enforcement measures.
Speaking of the three-guarantee policy regarding replacement after multiple repairs, I have personal experience. Last year after buying a new car, the audio system kept malfunctioning. The same issue was repaired five times without being fixed. I looked it up online and found that according to the national three-guarantee policy, during the warranty period (usually two years or 50,000 kilometers, whichever comes first), if the same quality issue is repaired more than five times cumulatively, you can request a new car replacement or a refund. I gathered all the repair receipts and directly confronted the dealer. After verification, they replaced my car for free. The whole process took two months, but it was resolved smoothly. I suggest everyone in similar situations to promptly record each repair date and problem description, keep all receipts to avoid difficulties in claiming rights after expiration. Also, the warranty manual contains detailed terms—reviewing it in advance can save a lot of hassle.
