How Many Days Can You Unconditionally Exchange a New Car If It Has Problems?
1 Answers
New cars with problems can be exchanged within the warranty period. Below are the specific details about exchanging a car: 1. Same Issue: Exchange if the same issue is repaired more than 5 times. Within the warranty period (the warranty period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time exceeds 35 days, or if the same quality issue leads to more than 5 repairs, the consumer can exchange the car. This applies within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers driven (whichever comes first). 2. Return the Car: Engine issues—return if the engine is replaced twice and still not fixed. Within the warranty period, if there have been two repairs for a serious safety performance issue that remains unresolved or a new serious safety performance issue arises; if the engine or transmission has been replaced twice; or if the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still does not function properly, the consumer can choose to return the car, and the seller is responsible for the return.