How long does maintenance at a 4S store take?
2 Answers
The specific time required for car maintenance at a 4S store depends on the actual situation. Generally, if you go for maintenance on a weekday, it can be completed within two hours. However, if you go on weekends or holidays, it may take more than two hours. When the car owner arrives at the 4S store, a dedicated maintenance receptionist will be responsible for the reception. After the reception, the service advisor will discuss the maintenance costs with the car owner. Once the required items and costs are confirmed, a maintenance technician will drive the car into the work bay. This process usually takes about 20 minutes. After the car enters the work bay, the maintenance technician begins the maintenance. First, they lay out the fender pads and the five-piece set inside the car, then wait for the warehouse to deliver the materials. This is followed by a routine oil change and a safety inspection of the car's condition. If safety issues are identified, the maintenance technician will go to the warehouse to prepare a quote, which is then handed to the service advisor. The service advisor will communicate with the customer to decide whether to proceed with the repairs. If repairs are needed, the waiting time will depend on the specific items to be addressed. If no safety hazards are found, the above process takes about an hour. After the maintenance is completed, the maintenance technician moves the car to the car beauty center for washing. Once the car is washed, the maintenance technician or the quality inspection department will inspect the car. After the inspection, the maintenance technician moves the car to the finished parking space, and the service advisor handles the payment. This process takes about 20 minutes. In summary, car maintenance generally takes about two hours.
Last time I went to the 4S dealership for a minor service, mainly an oil and filter change, the staff said it usually takes 1 to 1.5 hours. But it was a Saturday morning with heavy customer traffic, and from entering the shop to picking up my car, it took nearly 3 hours. They checked tire pressure, brake pads, and lights—quite thorough—but the wait was a bit long. I recommend making an appointment in advance, preferably on weekdays or during off-peak hours to save time. Also, 4S shops usually have a lounge area with free coffee and WiFi to make the wait less boring. Service duration also depends on the vehicle model—compact cars like mine are relatively quicker, while SUVs or luxury cars may take longer. In summary, a minor service averages 1-2 hours, but with waiting time, the total duration could be 2-3 hours.
