How long does it take for a refund from Tuhu Car Maintenance to be credited?
3 Answers
Tuhu Car Maintenance refunds are credited within seven working days. Here is a detailed introduction about it: 1. According to Article 9 of the "Consumer Rights Protection Law": Consumers have the right to independently choose goods or services, and as car owners, they also have the right to choose vehicle maintenance and repair services. 2. The first car maintenance is one of the 4S shop's three-guarantee projects and is free, so the first maintenance can be done at a 4S shop. After the first maintenance, you can freely choose other professional shops. 3. As early as after 2017, the regulations on motor vehicle maintenance management were revised, clearly stipulating that manufacturers and 4S shops cannot refuse to provide warranty for vehicles on the grounds that they are not maintained at an officially authorized shop, meaning car owners can freely choose repair shops.
Last year, I requested refunds several times on Tuhu, and the refund time felt quite flexible. If the payment was made via WeChat or Alipay, the money usually got refunded to the account within 1 to 3 days; if a bank card was used, it might take around 5 days, sometimes extended over weekends. Once, after canceling an order, I kept an eye on the progress in the Tuhu APP and felt relieved when I saw the approval. The refund reasons could be appointment issues or service rescheduling, so don’t rush to follow up—their system is quite reliable. I recommend checking your account notification settings to avoid missing updates. Overall, the experience was smooth, and the refund would definitely arrive within a week if there were no unexpected issues.
I've been maintaining my car at Tuhu for years and have encountered refunds a few times. The speed depends on the payment method—for example, Alipay refunds are lightning-fast, usually processed the same day and credited the next day. However, credit card refunds might take an extra two or three days due to bank processing. Don't worry about it taking too long; Tuhu handles refunds professionally, typically completing them within a week. The longest I've waited was 7 days without any issues. After submitting a refund request, remember to check the app notifications. If you have any questions, just contact the online customer service with one click—they respond quite quickly. No need to rush with these things; safety and reliability come first.
