How Does the 4S Shop Compensate When the New Car's Warning Light Comes On?
2 Answers
When the warning light of a new car comes on, the 4S shop handles the compensation as follows: 1. Compensation Plan One: The car owner can go to the 4S shop and have the maintenance personnel use a computer to read the car's fault code and inspect and repair the corresponding faulty part. Usually, new cars come with a warranty period, so the owner only needs to repair the faulty part. 2. Compensation Plan Two: If the new car frequently has the warning light coming on and the owner wants to request a replacement or refund, it depends on whether the owner's specific situation meets the conditions. According to the national New Three Guarantees Law, consumers have the right to request a replacement or refund. If the owner is dissatisfied with the 4S shop's handling method, they can file a complaint with the industrial and commercial department.
I've experienced the issue of the new car's warning light coming on, and I went straight to the 4S dealership for an explanation. According to China's Automobile Three Guarantees Policy, within 60 days of purchase or within 3,000 kilometers, serious problems like brake failure or steering failure qualify for a refund or replacement. When the warning light comes on, first use a diagnostic tool to read the fault code. If the engine or transmission core components are damaged, you should demand a replacement of the assembly or the entire vehicle. Remember to keep all repair receipts as evidence. If repairs take more than 5 days, you're entitled to a substitute vehicle or transportation compensation. If repairs exceed 35 days or the same fault is repaired three times without resolution, you can request a replacement. When negotiating with the manager, bring the quality inspection report, and if that doesn't work, call 12315 or the manufacturer's hotline. My experience is to stand firm—new car owners shouldn't be taken advantage of.
