How Does the 4S Shop Compensate When the New Car's Warning Light Comes On?

[Tricia]

When the warning light of a new car comes on, the 4S shop handles the compensation as follows: 1. Compensation Plan One: The car owner can go to the 4S shop and have the maintenance personnel use a computer to read the car's fault code and inspect and repair the corresponding faulty part. Usually, new cars come with a warranty period, so the owner only needs to repair the faulty part. 2. Compensation Plan Two: If the new car frequently has the warning light coming on and the owner wants to request a replacement or refund, it depends on whether the owner's specific situation meets the conditions. According to the national New Three Guarantees Law, consumers have the right to request a replacement or refund. If the owner is dissatisfied with the 4S shop's handling method, they can file a complaint with the industrial and commercial department.