How does the 4S shop compensate for the new car's malfunction indicator light being on?
2 Answers
Below are two scenarios regarding how a 4S shop compensates for a new car's malfunction indicator light being on: 1. The maintenance personnel use a computer to read the car's fault codes, inspect and repair the corresponding faulty parts, and the 4S shop will repair the faulty components. 2. If the new car frequently has issues with the malfunction indicator light being on, and the owner requests a car replacement or refund, it depends on whether the owner's specific situation meets the conditions. According to the national new three-guarantee law, consumers are entitled to conditions for car replacement or refund. There are several reasons why the malfunction indicator light of a newly purchased car may be on: 1. Every time the vehicle is started by ignition, all malfunction indicator lights on the dashboard will light up. This is a normal phenomenon, indicating that the car's electronic system is performing a self-check on the vehicle components. After a while, if the components are in normal condition, the malfunction indicator lights will turn off. 2. If there is a genuine fault issue with the new car's components, the light will remain on.
My new car's warning light came on after just a few hundred kilometers, which really worried me at the time. But I immediately contacted the 4S dealership. They have free warranty service and arranged for me to go to the shop for inspection, and it turned out to be a sensor issue. The technician explained that according to the new car warranty, the 4S dealership would be responsible for free repairs; if the problem recurs or affects safety, they might even replace parts or the entire vehicle. Compensation includes labor and spare parts costs, with no out-of-pocket expenses for me. I recommend taking photos to record the fault time and mileage, so there's evidence when making a claim. The new car three-guarantee policy protects our rights as car owners—don’t be afraid of the hassle, timely handling can prevent bigger troubles.
