
After a vehicle is involved in an accident, the policyholder should immediately call the insurance company's official customer service hotline to report the claim. Upon receiving the claim report, the insurance company will dispatch a vehicle inspector to the accident site, where the inspector will thoroughly assess the extent of the vehicle's damage. The inspector will submit the damage assessment form to the insurance company's review department, which will then begin the review process. The insured party must provide the documents required by the review department, such as the insurance contract, purchase receipts, personal ID and copies, driver's license, and vehicle registration certificate. Once the review is approved, the insurance company will pay out the relevant insurance amount to the insured party.

Last time I dealt with compulsory traffic insurance claims, the process was actually quite simple. If you hit someone, you must immediately report to the traffic police and the insurance company, and remember to obtain the accident liability confirmation document. After the injured party is sent to the hospital, the insurance company will advance 18,000 yuan in medical fees, requiring the hospital to provide a bank account. You need to prepare copies of your driver's license, insurance policy, ID card, and the liability confirmation document is the most critical. If you damage someone else's property, the insurance company will directly compensate up to 2,000 yuan. Compensation for personal injury includes disability compensation, funeral expenses, etc., but the maximum medical expense reimbursement is 110,000 yuan. Remember to follow up with the insurance company to assess the losses, and carefully review the compensation details when signing the agreement. The entire process takes about twenty days. If there are disputes, it's recommended to directly file a complaint with the China Banking and Insurance Regulatory Commission.

The compulsory traffic insurance compensation is divided into three parts: up to 18,000 yuan for medical expenses in case of personal injury, 110,000 yuan for death or disability, and 2,000 yuan for property damage. The key is to report the accident promptly and avoid private settlements, especially when someone is injured. You need to obtain the traffic police's accident report, as insurance companies rely on it to determine liability. For personal injury claims, you'll need the injured party's medical records, invoices, and salary proof, plus a disability assessment certificate if applicable. For vehicle damage claims, bring the repair invoice to the insurance company. Note that even if you're not at fault, compulsory insurance still covers up to 18,000 yuan of the other party's medical expenses. Any amount exceeding the compulsory insurance limit must be covered by commercial insurance. Remember to make copies of all original medical records for your records to avoid future complications.

Many people are unclear about how compulsory traffic insurance compensates for personal injuries. Here's an example: Lao Wang hit someone and advanced 30,000 yuan in medical fees, but the insurance only reimbursed 18,000 yuan. The medical compensation limit of compulsory traffic insurance is 18,000 yuan, covering medical expenses, hospitalization meal subsidies, etc. Disability compensation is calculated based on the disability grade, with 10% compensation for grade 10 and full compensation of 110,000 yuan for grade 1. In case of a fatal accident, funeral expenses and death compensation are paid. Medical documents must be stamped by the hospital, and outpatient invoices should also be kept. Remember to get proof for incidental expenses like nutrition and transportation fees. Any amount exceeding the limit must be paid out of pocket or pursued through legal procedures.


