How Does a 4S Shop Compensate for Oil Leakage in a New Car? Can I Get a Replacement?
2 Answers
If a new car experiences oil leakage, you can take it to the 4S shop for inspection. If it's a minor issue, the 4S shop can replace the parts for free. If the oil leakage is caused by a serious quality problem, you can directly request the 4S shop to refund the car. Here are methods to identify whether it's a new car: 1. Check the manufacturing date: The car's manufacturing date should match the certificate of conformity, which is usually hard to alter. If the manufacturing date exceeds 15 days, it's considered an old car. 2. Inspect the brake discs: Most small passenger vehicles nowadays use disc brakes (at least the front brakes). Examining the brake discs is a very reliable method. Generally, after driving more than 200 kilometers, the brake pads will leave noticeable marks on the brake discs. There is usually a 1-2 mm gap between the brake pads and the outer edge of the brake discs. After driving a certain distance, a so-called "step" will form on the outer edge of the brake discs (the "step" on a new car is very low).
I've experienced oil leaks in a new car before. As a car owner, I believe the most crucial thing is to refer to the three-guarantee policy. According to regulations, if serious quality issues like oil leaks that may affect safety occur within 60 days of purchase or within 3,000 kilometers of driving, you can request a new car replacement. Never try to handle it yourself—take the car to the 4S店 immediately for inspection and documentation. If the 4S店 delays or the problem recurs after repairs, you can directly cite the policy to discuss compensation or replacement. Meanwhile, take photos, keep repair records, and save invoices as evidence. If negotiations fail, call 12315 to complain or contact the consumer association—they can help apply pressure. That's what I did last time, and I eventually got a new car replacement plus some compensation. Remember, oil leaks in a new car aren't just minor issues—fight for your rights, but stay patient and take it step by step.
