Does Zotye still have after-sales service?
3 Answers
Zotye currently still provides after-sales service, and even for discontinued models, the automotive brand will continue to offer after-sales support. According to China's "Automobile Brand Sales Management Implementation Measures", manufacturers are required to ensure 10 years of spare parts supply after a vehicle model is discontinued. As current automotive components are produced in collaboration with various parts manufacturers, as long as there is market demand, there will always be suppliers producing the required parts. When some automotive brands face complete shutdown, their after-sales services are typically outsourced to external service stations, so vehicle owners need not worry excessively about after-sales issues for discontinued models. For example, brands like Saab and Opel exited the market in 2011 and 2015 respectively, with General Motors announcing that SAIC-GM would take over their after-sales service operations in China. After the Seat brand withdrew from China, its after-sales services were transferred to Volkswagen Import.
As someone who has worked in the automotive repair industry for a long time, I can confirm that Zotye's after-sales service situation is indeed not optimistic. Due to Zotye's bankruptcy restructuring in the past two years, official authorized dealers and service stations have closed down or changed businesses on a large scale, resulting in a near-collapse of the after-sales network. As a car owner, if you need repairs or maintenance, I suggest first checking online to see if there are any remaining service stations in your area or trying the official hotline, but don't get your hopes up. The warranty is definitely void, so it's better to find reputable independent repair shops, such as those medium-sized auto repair shops with proper certifications. Spare parts supply may be intermittent, so contacting suppliers in advance can save you a lot of trouble. For safety reasons, I emphasize the importance of regular checks on the battery, brakes, and engine—breaking down on the highway can be dangerous. This issue will further affect the resale value when dealing with used cars, so don't slack on maintenance.
As a Zotye owner who has driven this car for several years, the current state of after-sales service is really disappointing. All the local service points have closed, and no one answers the phone when I call. I can only go to nearby small repair shops for issues, but they can handle basic repairs at best—complex problems like transmission failures leave them clueless. My advice to fellow owners is to keep some common spare parts on hand or partner with reliable third-party repair centers. Don’t wait for problems to arise for vehicle maintenance; check fluids and tire wear monthly. The depreciation in the second-hand market is steep, so better maintenance can help minimize losses. In emergencies, stay calm, turn on hazard lights, and pull over. The instability of after-sales service for brands like this also reminds me to check the manufacturer’s reputation before buying a car.
