Does Zotye Still Have After-Sales Service?
1 Answers
Zotye currently still provides after-sales service. For models that have been discontinued, the automotive brand will continue to offer after-sales support. According to China's "Automobile Brand Sales Management Implementation Measures," manufacturers are required to ensure a 10-year supply of spare parts even after a vehicle model is withdrawn from the market. Since automotive parts are now produced in collaboration with various major component manufacturers, as long as there is market demand, there will always be suppliers producing those parts. Some automotive brands, after facing complete shutdowns, typically outsource their after-sales services to external service stations. Therefore, car owners need not worry excessively about after-sales issues for discontinued models. For example, brands like Saab and Opel exited the market in 2011 and 2015 respectively. General Motors stated that SAIC-GM would take over the after-sales service for Saab and Opel in China. Similarly, after the Seat brand withdrew from China, its after-sales services were handed over to Volkswagen Import.