Does the New Vehicle Certificate Come with the Car to the 4S Store?
2 Answers
National regulations stipulate that the new vehicle certificate must accompany the vehicle at all times, meaning the certificate arrives when the car arrives, and it is handed over together when the car is picked up. Some vehicle engines come with separate user manuals, and certain optional equipment for some vehicles may have specific requirements or regulations. In such cases, consumers should request the relevant certificates from the dealer. When selling household automotive products, sellers must meet the following requirements: Deliver qualified household automotive products along with the invoice to the consumer; Provide the consumer with the vehicle tools, spare parts, and other items as listed in the vehicle's accompanying documents; Conduct an on-site inspection of the vehicle's appearance, interior, and other quality conditions that can be checked at the time of delivery; Clearly present and deliver the product user manual, three-guarantee certificate, maintenance manual, and other accompanying documents.
I've been in this industry for many years, and the new vehicle certificate of conformity definitely arrives at the 4S dealership along with the car. After the vehicle rolls off the production line, the manufacturer packages this certificate along with other necessary documents, such as the invoice and user manual, into a document folder. It is then transported to the dealership via the delivery truck. Upon receiving the vehicle, our dealership checks all the documents to ensure everything is complete. When you purchase the car, our sales staff will hand over all these documents to you during the delivery process. This certificate of conformity is crucial—it's a mandatory document for vehicle registration. Without it, the DMV won't process the registration, and you'd have to go through the hassle of waiting for a replacement. Occasionally, due to logistics delays or manufacturer errors, the documents might arrive a few days late, but we always coordinate in advance to minimize any impact on your pickup. If you encounter any special circumstances, don’t worry—just communicate directly with the dealership, and they’ll handle it for you.
