Does the new car still enjoy the three guarantees if maintained outside?
3 Answers
Yes, it can. As long as the first maintenance is done at a 4S shop, the new car can still enjoy the three guarantees even if subsequent maintenance is not performed at a 4S shop. The following are precautions for new car maintenance: 1. Abnormal sounds: Pay attention to the sounds from various parts of the vehicle. Once an abnormal sound is detected, accurately determine whether it comes from inside or outside the car. If it is confirmed to come from inside, the problem should not be serious; if it comes from outside, stop and check immediately. 2. Instrument faults: Frequently observe the pointers on the instrument panel and pay attention to the icons displayed. If a red light appears on the instrument panel, continuing to drive may cause engine damage. Stop and turn off the engine for inspection as soon as possible.
I once bought a new car and tried to save money by getting it serviced at a small roadside shop. Unexpectedly, the engine later developed a problem. When I went to the 4S dealership to claim the warranty, they said the issue was caused by improper maintenance outside their network and refused to cover it. This cost me thousands of yuan for nothing. After investigating, I learned that the three-guarantee policy requires owners to service their vehicles at authorized centers during the warranty period; otherwise, the manufacturer won’t be responsible for any issues. My advice to new car owners is to stick with 4S dealerships for the first few years—even if it costs a bit more, it protects your warranty rights. If a major issue arises, it could save you hefty repair costs. Also, keeping detailed maintenance records is crucial, but external shops often lack proper documentation, leading to disputes. Now, I always go to 4S centers—don’t risk big trouble to save small money.
As an ordinary car owner, I have also paid attention to the three-guarantee related regulations. Legally, the three-guarantee policy stipulates that if non-authorized shops are used for maintenance during the warranty period, resulting vehicle failures may not be covered. This is because manufacturers need to ensure service quality and parts standards, and improper operations at external shops can easily leave hidden dangers. I suggest car owners read the purchase contract and the three-guarantee manual, which usually specify the maintenance requirements. If you must go to an external shop, be sure to keep invoices and maintenance records to prove the use of qualified parts, which can reduce disputes. However, to be on the safe side, key periods such as the first and second maintenance of a new car should be completed at 4S shops to protect your rights.
