Does the 4S warranty cover scratches on a new car?

[LaAnna]

Scratches on a new car are not covered by the 4S warranty because they are caused by human factors and are not related to vehicle quality issues, thus falling outside the warranty scope. However, you can file an insurance claim, have the assessor evaluate the damage, and then proceed with repairs. This helps avoid unnecessary repair costs that may not be reimbursable. Precautions for using a new car include: 1. Warm up the engine before starting; 2. Change the gear oil after driving 2,000 kilometers and pay attention to vehicle maintenance; 3. Control the engine speed during the break-in period to prevent damage from excessive RPM; 4. Get comprehensive insurance and install a dashcam to avoid unnecessary disputes and losses; 5. Avoid sudden acceleration or deceleration to prevent damage to vehicle components.

[ColeAnn]

I just got my new car not long ago, and accidentally scraped it against a wall while reversing. The scratches are quite noticeable, and it really breaks my heart. When I went to the 4S store to ask about the warranty, they directly told me this isn't covered because the new car warranty only includes manufacturing defects, like engine issues or electronic failures, not body damage caused by accidents. That's when I understood the warranty terms emphasize mechanical parts, and appearance scratches are my own responsibility. They suggested I check my insurance policy—if I have scratch insurance or comprehensive coverage, I could file a claim to save some money. I really need to be extra careful when driving, especially using the reversing camera to avoid such incidents. Keeping the car in good condition preserves its value, and if the damage is deep, it might rust, affecting safety, so timely repairs are essential.

[FernandoAnn]

As someone who has been repairing cars for years, I've handled numerous cases of new car scratches. Warranties primarily cover issues with internal components like the engine and transmission. Body damage such as scratches is entirely caused by external incidents and is not covered, as it doesn't fall under quality issues. Car owners often misunderstand this, thinking that everything should be covered for a new car, when in fact it's usually due to driving habits or accidents. I recommend you check your insurance policy immediately to see if there's an add-on that can cover this damage; minor scratches can be fixed with a simple touch-up pen, while more severe cases require professional services from the dealership, which can be costly. Also, discuss this during regular maintenance appointments—prevention is always better than repair.

[MiaRose]

When working at a 4S dealership, I often encounter new car owners inquiring about scratch warranties. Warranties cover mechanical failures of the vehicle itself, while accidental damages like body scratches are not included in the manufacturer's warranty and are the owner's responsibility. But don't worry, we have specialized paint repair techniques here that can restore the car to its original condition; the key is to contact the insurance company to handle the claims process. If you haven't purchased relevant insurance, consider adding a scratch coverage next time you buy a car—it's more cost-effective. Minor damages can be left as they are without affecting safety; what's important is to drive with peace of mind and not let it affect your mood.