Does Skipping the Second Maintenance at a 4S Store Void the Warranty?
2 Answers
Not performing the second maintenance at a 4S store does not void the warranty. According to regulations, manufacturers and 4S stores cannot refuse to provide warranty services for vehicles on the grounds that maintenance was not conducted at an officially authorized service center. In other words, car owners are free to choose their preferred repair locations. Except for the automobile manufacturer fulfilling responsibilities related to defective vehicle recalls and the three-guarantee policy for vehicle quality, no individual or entity may force or covertly coerce the designation of a specific maintenance provider. The basic content of the second maintenance includes changing the engine oil and oil filter, with some models requiring the replacement of the cabin air filter. Additionally, the second maintenance encompasses inspections and maintenance for dozens of items across multiple systems, including the engine, transmission, air conditioning system, steering system, braking system, suspension, body, and tires.
I recently encountered a similar situation. After buying the car, I didn't go to the 4S shop for the second maintenance, and I was worried about whether it would void the warranty. Actually, this depends on the warranty terms, as each car manufacturer has different regulations. For example, joint venture brands generally require maintenance to be done at authorized service centers, but some domestic brands allow it to be done at qualified repair shops. I suggest checking the warranty booklet, and if you can't find it, call the manufacturer's customer service to ask. If the warranty is voided, you'll have to pay out of pocket for any future engine or transmission issues, and a single repair can cost thousands, which is terrifying. To be safe, after the second maintenance, quickly go to the 4S shop to make up the record or explain the situation, and keep all the receipts. Develop a habit of regular maintenance to avoid such misunderstandings. Don't stress too much; just take action.
