Does Not Going to a 4S Shop for Maintenance Affect the Warranty?
1 Answers
New cars not being maintained at a 4S shop will not affect the warranty. The specific reasons are as follows: 1. According to the "Consumer Rights and Interests Protection Law of the People's Republic of China": Article 26 "Business operators shall not, through standard terms, notices, announcements, shop notices, etc., make provisions that exclude or restrict consumer rights, reduce or exempt business operators' responsibilities, or increase consumer responsibilities, which are unfair and unreasonable to consumers, nor shall they use standard terms and technical means to force transactions. Standard terms, notices, announcements, shop notices, etc., containing the aforementioned contents are invalid. 2. Article 11 of the "Guiding Opinions on Promoting the Transformation and Upgrading of the Automobile Maintenance Industry and Improving Service Quality" stipulates: Manufacturers shall not refuse to provide maintenance services on the grounds that the car has chosen non-authorized maintenance services during the "three guarantees" period, unless the 4S shop can prove that the fault was caused by improper maintenance or repair by the car owner elsewhere, otherwise, it shall bear the responsibility for repair in accordance with the law.