Does Maintenance Outside Affect Warranty?
1 Answers
Maintenance outside does not affect the warranty. However, there is a prerequisite: the repair shop must have Class II or higher qualifications, and you must keep the maintenance list and invoice for each repair or maintenance. In this way, even if problems arise, the 4S shop is still obligated to honor the warranty. Below is relevant information about the automobile three-guarantee law: "Regulations on the Repair, Replacement, and Return of Household Automobile Products": According to Chapter 3, Article 12 of the "Regulations on the Repair, Replacement, and Return of Household Automobile Products" (Order No. 150 of the General Administration of Quality Supervision, Inspection, and Quarantine), sellers of household automobile products must meet the following requirements: clearly indicate the repair network information, including the name, address, and contact number of the repairer agreed upon by the manufacturer. However, consumers have the right to independently choose a repairer from the above-mentioned repair network, and sellers must not impose restrictions. "Consumer Rights Protection Law": According to Article 9 of Chapter 2 of the "Consumer Rights Protection Law": consumers have the right to independently choose goods or services. This means that car owners have the right to compare, evaluate, and select, and to independently choose a repairer that suits them during maintenance and repairs. "Guidance on Promoting the Transformation and Upgrading of the Automobile Maintenance Industry and Improving Service Quality": Automobile manufacturers and their authorized sales and repair enterprises must not abuse automobile warranty clauses. As long as consumers use, maintain, and repair automobile products correctly according to the instruction manual, they cannot be denied the "three-guarantee" policy on the grounds that the owner has maintained the vehicle at an external repair shop.
