Does a showroom car qualify for the 'Refund and Triple Compensation' rule?
3 Answers
Refund and Triple Compensation is a provision under the 'Consumer Rights Protection Law of the People's Republic of China,' applicable in cases of fraudulent behavior. Below is relevant information about the Refund and Triple Compensation rule: Article 55 stipulates: If a business operator engages in fraudulent conduct when providing goods or services, they shall, at the consumer's request, increase the compensation for the consumer's losses. The increased compensation amount shall be three times the price of the goods purchased or the cost of the services received. Return of goods: According to this provision, for replacement or return, the consumer shall pay reasonable compensation for the use of the household automobile product, unless the seller is required to provide free replacement or return under this provision.
Recently, a friend asked me about this, and I think whether a showroom car is considered new can't be generalized. The key is whether there was fraud during the sale. If the dealer secretly sells you a car that was displayed in the showroom as brand new without informing you of the actual situation—such as the car being in the showroom for several months, having been sat in by people, or having minor scratches—and you only find out after taking it home, this counts as consumer fraud. According to the Consumer Rights Protection Law, the 'refund plus triple compensation' rule only applies when the seller intentionally conceals or falsifies information. If the dealer clearly states that it's a showroom car and offers a discounted price, you can't invoke this rule. I recommend carefully reviewing the contract before buying, checking the odometer and car body, not rushing to pay, and bringing a car-savvy friend to help inspect. If you're really worried, record or take photos as evidence. If you get scammed, file a complaint with the consumer association to seek triple compensation.
When I went to buy a car, I almost got tricked by a showroom car. Luckily, I was extra cautious. Generally, a new car should have zero mileage and be unopened, but showroom cars are often displayed in the store, touched, and had their doors opened by people. While the condition might not have major issues, if the salesperson tries to convince you it's absolutely brand new, that could be considered fraud. The 'Refund and Triple Compensation' rule only applies if there's intentional concealment, such as failing to mention mileage or refurbishment marks. If the seller honestly explains the situation and offers a discount, and you still choose to buy it, then it's on you. In my case, I checked the engine and VIN code and found minor wear, so I ended up swapping for another car. My advice is: don’t skip the details—take your time to inspect carefully and make sure the car’s condition is clearly stated in the contract.
