Do I need to follow when the 4S shop tows my car away?
1 Answers
Towing the car to the 4S shop for repairs does not require the owner to be present; a proxy can handle it instead. If the car is under warranty, bring the warranty manual. If it's out of warranty, bring the maintenance manual. Below is additional information: Introduction to 4S Shops: A 4S shop is a car franchise model centered around the 'four-in-one' concept, encompassing vehicle sales (Sale), spare parts (Sparepart), after-sales service (Service), and information feedback (Survey), hence the name 4S shop. Simply put, it's akin to an authorized dealership, uniformly designed by the manufacturer and operated according to the manufacturer's business model. Currently, joint-venture car manufacturers in China have established 4S shops nationwide. These manufacturers supply vehicles and spare parts directly to the 4S shops, which are responsible for sales and providing after-sales services on behalf of the manufacturer. However, 4S shops are not permitted to sell vehicles from other manufacturers.