Do I need to be present for damage assessment at a 4S shop?

1 Answers
KyleAnn
07/29/25 11:51am
4S shops do not require your presence for damage assessment, but it's better to go with your vehicle as assessing auto insurance losses is a crucial part of the claims process. Although car owners are not responsible for determining insurance losses, this doesn't mean they shouldn't understand the damage assessment procedure. The vehicle damage assessment process: 1. File a claim; 2. Damage assessment; 3. Penalty ruling; 4. Take the vehicle to a 4S shop for repairs; 5. After the insurance company's appraiser determines the loss, you must obtain the insurer's approved repair items and content; 6. When picking up the vehicle, request the repair list and invoice from the 4S shop, and verify if the list matches actual repairs; 7. Ensure the assessment matches the 4S shop's quote; 8. File an insurance claim.
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