Do I need proof for the free maintenance provided by the 4S store?
2 Answers
Proof is required for the free maintenance provided by the 4S store. Any promises or gifts offered by the 4S store during the car purchase should be clearly stated in the purchase contract, especially the maintenance services provided by the 4S store. This helps avoid any issues during maintenance and ensures the normal progress of the service. The basic maintenance provided by the 4S store is relatively limited, mainly including oil and oil filter replacement. Additionally, they will inspect and diagnose the vehicle's condition and usage, such as checking the engine's working status and whether the coolant level is normal. The main maintenance items for a car include oil changes, oil filter replacement, transmission fluid replacement, spark plug replacement, air filter replacement, brake fluid replacement, etc. However, not all these items need to be replaced every time, as it depends on their service life. Besides these, maintenance also involves inspections and servicing of dozens of components, including the engine, transmission, air conditioning system, steering system, braking system, suspension, body, tires, etc.
Last time I accompanied my friend to the 4S店 for a free maintenance service, we ran into trouble. He went empty-handed, and the shop said they couldn't find the complimentary service record in their system. The receptionist asked us to show the car purchase contract or the text message from the manufacturer, but he had deleted the message. In the end, we had to rummage through everything to find a photo of the contract to get it sorted. Now, I always take a photo of the maintenance page in the car purchase contract and save it on my phone, and I also bring the paper coupon given by the salesperson. The staff at the shop said these proofs are used for registration and settlement, especially for promotional free maintenance services that require verification from the manufacturer. Actually, forwarding the text message to family members for backup is also quite reliable. Last time, my neighbor used the text message saved on his wife's phone to pick up the car.
