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Do 4S shops provide replacement cars for repairs?

1 Answers

ErinLee

07/30/25 10:03am

You can request a replacement car when getting your vehicle repaired at a 4S shop. Here are the details: 1. Conditions for providing a replacement car: Generally, if the repair time at the 4S shop exceeds 5 days, they should offer a replacement service. According to Article 19 of the 'Regulations on the Repair, Replacement, and Return of Household Automotive Products' implemented on October 1, 2013: During the warranty period of household automotive products, if the repair time (including waiting time for spare parts) exceeds 5 days due to quality issues, the consumer should be provided with a replacement car or reasonable transportation cost compensation. 2. Additional conditions: For example, a deposit may be required before using the replacement car, or the car must be returned with a full tank of fuel. Any traffic accidents, violations, or fines incurred are the responsibility of the car owner. These terms need to be negotiated between the car owner and the 4S shop.

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