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Do 4S shops provide replacement cars during vehicle maintenance?

1 Answers

LeEva

07/30/25 5:04am

4S shops will provide replacement cars if the repair time exceeds 5 days, as stipulated by national regulations. Article 19 of the "Regulations on the Repair, Replacement, and Return of Household Automotive Products" states: During the warranty period of household automotive products, if the repair time (including waiting time for spare parts) exceeds 5 days due to product quality issues, the consumer shall be provided with a replacement car or reasonable transportation cost compensation. Here are additional details: 1. Article 8 stipulates: Manufacturers shall strictly implement the factory inspection system; household automotive products that have not passed inspection shall not be sold. 2. Article 9 stipulates: Manufacturers shall file basic information, vehicle model information, designated sales and repair network details, product manuals, warranty certificates, maintenance manuals, dispute resolution for warranty liabilities, and return/exchange information related to household automotive products with the General Administration of Quality Supervision, Inspection and Quarantine, and update the filing promptly when information changes. 3. Article 10 stipulates: Household automotive products shall have a Chinese product qualification certificate or relevant proof, along with product manuals, warranty certificates, maintenance manuals, and other accompanying documents.

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