Contents of the New Automobile Three Guarantees Policy?
2 Answers
The new 'Automobile Three Guarantees Regulation' came into effect on January 1, 2022. It mainly includes the following three aspects: Consumer Rights: Firstly, it further strengthens the protection of consumers' legitimate rights and interests, imposing stricter three guarantees responsibility requirements on businesses. Industry-related: Secondly, to meet the needs of industrial development and consumption upgrade, it expands the scope of the three guarantees adjustment for household automobiles. Changes: Thirdly, in response to the development and changes in the three guarantees work for household automobiles, it further improves the relevant regulatory systems. It reinforces the quality responsibility of manufacturers, requiring them not to deliberately delay or refuse without justifiable reasons the assistance, compensation claims, and other matters proposed by sellers and repairers; it increases penalties for illegal activities, clearly stipulating that businesses who deliberately delay or refuse without justifiable reasons to assume the three guarantees responsibilities will be penalized in accordance with the relevant provisions of Article 56 of the 'Consumer Rights Protection Law of the People's Republic of China'.
I recently bought a new car and made sure to study the new Three Guarantees Policy for automobiles. Simply put, within the first 60 days of purchase or within 3,000 kilometers driven, if I find that core components like the engine or transmission are faulty and cannot be repaired, I can directly request a replacement or even a refund. Unlike before, when the process could drag on endlessly. For example, if repairs fail to fix the issue after two attempts, they have to replace the car. The policy also newly includes protections for new energy vehicles, such as battery issues being covered under warranty. A friend of mine saved a lot of money thanks to this, avoiding lengthy disputes. The key point is that these changes make buying a car much more reassuring for us ordinary folks—if something goes wrong, it can be resolved quickly without frustration. I also checked the relevant clauses, which mainly cover three areas: repair, replacement, and refund. Repairs are free during the repair period, replacement requirements are stricter, and the threshold for refunds is lower. In short, this new regulation is truly considerate.
