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Compensation for Mercedes-Benz 48V Motor Malfunction?

2 Answers

DelTeagan

08/28/25 6:29am

During the three-year warranty period, battery or motor replacements are free of charge. Below are the relevant details: 1. Enhancement: The Mercedes-Benz 48V system elevates the vehicle's voltage to 48V. Components traditionally driven by the engine, such as the air conditioning compressor and power steering pump, are now electrically driven. This system also incorporates a larger battery and integrates a higher-power motor between the engine output and the transmission. 2. Function: The primary roles of the Mercedes-Benz 48V motor are to start the vehicle and manage kinetic energy recovery. During low-speed stop-and-go traffic, it can directly drive the vehicle without starting the engine. Additionally, it can work in tandem with the engine to provide extra power during acceleration. Key components include the 48V battery, 48V starter motor/generator, a 48V/12V (DC/DC) voltage inverter, and corresponding control modules. If the motor malfunctions, it is advisable to visit an authorized 4S service center for inspection and repair as soon as possible.

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StLincoln

09/10/25 4:48am

I've previously dealt with similar issues regarding Mercedes-Benz 48V motor failures. Common causes include software bugs or circuit design flaws, such as the 48V starter-generator being prone to overheating, leading to system shutdowns. If the vehicle is still under manufacturer warranty, Mercedes-Benz typically covers the repair or even replaces the entire unit at no cost, as this is considered a powertrain issue. As for compensation, it's not necessarily direct cash reimbursement but more about service recovery—like extended warranties or free part upgrades. However, if the issue stems from manufacturer negligence leading to widespread failures (e.g., certain models with recall histories), owners can file collective complaints to seek additional compensation. My advice is to first check the warranty card, document the fault details, and approach the dealership directly. If that doesn’t work, involving consumer protection associations for mediation is often effective. This issue shouldn’t be delayed—it affects driving safety and can be costly to fix. Stay calm; most cases can be resolved reasonably, saving you hassle.

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