Can You Return a New Energy Vehicle for Automatic Engine Shutdown?
2 Answers
New energy vehicle automatic engine shutdown can be grounds for return. The validity period of the automobile three-guarantee policy is 2 years or within 50,000 kilometers, whichever comes first. If the vehicle still cannot function properly after replacement: Within this validity period, owners have the right to directly apply for a replacement or return under the following circumstances: The vehicle has serious safety faults that have not been resolved after 2 cumulative repairs; The engine or transmission has been replaced twice cumulatively and still cannot function normally; The steering system, braking system, suspension system, front/rear axle, or body has been replaced twice cumulatively due to quality issues and still cannot function normally. Quality issues: If the cumulative repair time due to quality issues exceeds 35 days, or if the same issue has been repaired more than 5 times cumulatively, you can apply for a return.
As a new energy vehicle owner, I've also encountered the issue of automatic engine shutdown. This is usually caused by faults in the battery management system or software bugs. If the car shuts down while driving, it's genuinely dangerous, especially on highways where accidents are more likely to occur. Regarding the issue of returning the car, it depends on specific circumstances: for example, whether your car is still within the warranty period (typically 2 years or 50,000 kilometers), and whether this problem has recurred repeatedly without being fixed. According to consumer protection laws, if the issue poses a major safety hazard and hasn't been resolved after two repair attempts, you can request the dealer or manufacturer to return or replace the car. I recommend taking your car to a 4S shop for inspection first, rather than attempting repairs yourself; keep records of all repair invoices and logs, as this will make your case more compelling. Finally, remember to choose reputable brands when buying a car, and don't delay addressing problems with a new car for too long—safety comes first.
