Can You Return a New Car If the Transmission Has Issues?
2 Answers
You can return a new car if the transmission has issues. This must be done within the warranty period (the warranty period is 2 years or 50,000 kilometers, whichever comes first). If the car has been repaired for a cumulative total of more than 35 days, or if the same quality issue has led to repairs more than 5 times. In case of serious safety performance failures: According to the warranty policy, if within the warranty period, two repairs have been conducted due to serious safety performance failures, and the issue remains unresolved or a new serious safety performance failure occurs, the consumer can request a replacement or refund. Engine or transmission failure: If the engine or transmission has been replaced twice, or if the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function properly (note: replacements of the engine/transmission and their major components are not counted repeatedly), the consumer may choose to replace or return the vehicle. System failure: If the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still cannot function properly, the consumer may choose to replace or return the vehicle, and the seller is responsible for the replacement or refund.
I've experienced similar troubles. Last year, my brand-new car's transmission started jerking, which scared me from driving long distances. As the owner, I immediately took it to the 4S shop for inspection. The mechanic said it was a minor issue and just did some adjustments, but it broke down again two weeks later. At that point, I checked China's Three Guarantees Policy for automobiles - if major issues like transmission failure or safety risks occur within 60 days or 3,000 kilometers, you can request a full refund. I gathered diagnostic reports and repair receipts, filed a written complaint with the manufacturer, and successfully got a full refund. This incident made me realize that when you buy a new car, don't just focus on enjoying the drive - if problems arise, assert your rights immediately. The warranty is your protective talisman - don't let dealers brush you off. I suggest every car owner carefully reads the contract when purchasing, especially the return/exchange clauses, and keeps all documentation. Getting a refund isn't a pipe dream, but you need to act quickly, accurately, and decisively.
