Can You Exchange a New Car If It Has Problems?
1 Answers
If a newly purchased car develops a non-human-induced malfunction, you can negotiate with the 4S dealership for an exchange or refund. If the car only has minor component failures, you can file a claim at the 4S dealership. If the newly purchased car experiences severe engine or transmission issues, you can apply for a refund. Regarding replacement and repair: If severe engine or transmission failures occur shortly after purchase, most 4S dealerships will replace the engine or transmission with a new one free of charge. However, having the engine or transmission replaced on a brand-new car can be distressing. Additionally, such replacements can negatively impact the car's resale value, leading many owners to demand a refund or exchange. If the dealership refuses to exchange or refund the car: If negotiations with the 4S dealership fail, owners can file a complaint with the 315 Consumer Association. Tips for car purchases: Always thoroughly inspect the car before purchase to avoid potential issues during use. If problems arise after purchase, contact the 4S dealership staff immediately for resolution. New cars are in the break-in period, so owners should read the manual, which details precautions during this phase. Be sure to return to the 4S dealership for the first scheduled maintenance on time.
