Yes, you can usually change your rental car pick-up time, but the process, potential fees, and availability depend heavily on the rental company's policy, how you booked, and how close you are to your original reservation time. The key is to act quickly, as last-minute changes are more restrictive and costly.
The easiest scenario is modifying your reservation well in advance through the same channel you used to book—like the rental company’s website or app. Most major companies allow free modifications if you're changing your time by a few hours on the same day. However, changing the pick-up date or making a last-minute alteration can be more complex.
Factors That Influence the Change:
- Booking Channel: Modifications are typically smoother if you book directly with the rental company. Third-party booking sites (like Expedia or Priceline) often have stricter rules, and you may need to contact their customer service instead of the rental agency directly.
- Rate Type: Did you pre-pay for a deep discount? Pre-paid rates are almost always non-refundable and non-changeable. Flexible rates, while sometimes more expensive upfront, offer much greater freedom to adjust your plans.
- Timing: Making a change 24-48 hours before your pick-up is generally hassle-free. Trying to change it a few hours before or after your scheduled time is considered a "late pick-up." The rental company may only hold the car for a limited grace period (often 2-3 hours) before canceling the reservation and potentially charging a no-show fee.
If you need to pick up the car later than scheduled, the most important step is to call the rental location directly. Explain your situation. They can note your account and often hold the car if they know you're en route.
Here’s a quick reference for policies from major U.S. rental companies:
| Rental Company | Policy Overview (Subject to Change) | Key Consideration |
|---|
| Enterprise | Allows free modifications online or via app for most reservations. | Pre-paid reservations require calling the location; late pick-ups should call directly. |
| Hertz | Changes can be made online if the rental location is open. | Significant changes to time/date may alter the final rate. A 29-minute grace period is standard. |
| Avis | Modifications are permitted online, but the rental location must be open. | Rate is not guaranteed if the change is substantial. Pre-paid bookings are typically non-refundable. |
| Budget | Similar to Avis, changes are allowed online for flexible rates. | Contact the location directly for late arrivals to avoid a no-show cancellation. |
| Alamo | Free changes can be made online up to 24 hours before rental. | A no-show fee may apply if you don't pick up the car and fail to cancel. |
The best strategy is to always review the terms and conditions of your specific reservation before booking. Opt for a flexible rate if you think your plans might change.
