Yes, you can cancel an Enterprise car rental reservation, and in most cases, it's a free process if you do so before the rental period begins. The key factor is timing. Enterprise generally does not charge a fee for cancellations made before the scheduled pick-up time. However, specific rules can vary depending on the type of reservation, such as prepaid deals or rentals during peak travel seasons, where stricter policies may apply.
The most straightforward way to cancel is through the same channel you used to book. If you made your reservation online, logging into your Enterprise account on their website or mobile app is the fastest method. You can also call the specific rental location directly; this is often recommended for complex situations or last-minute changes.
Understanding Prepaid and Special Rate Reservations
Be particularly careful with prepaid reservations, which are often offered at a discount. These are typically non-refundable, meaning you will not get your money back if you cancel. Similarly, special promotional rates or rentals for high-demand periods like holidays may have unique cancellation clauses. Always review the terms and conditions carefully during the booking process.
| Cancellation Scenario | Typical Fee | Key Conditions |
|---|
| Standard Reservation (Before Pick-up) | $0 | Cancel anytime before the scheduled rental start time. |
| Prepaid / Discounted Rate | Usually 100% of rental cost | Often non-refundable; consider cancellation insurance if offered. |
| No-Show (Fail to Cancel or Pick-up) | Varies; may be charged for one day | Not canceling can negatively impact your customer record. |
| Airport Location Reservations | $0 (if canceled in advance) | May have shorter hold times for pick-up (e.g., 30-60 minutes). |
| After Rental Period Has Started | Early termination fee | You are responsible for the rental charges incurred. |
If your plans are uncertain, it's better to make a reservation to secure a vehicle and then cancel if needed, rather than risking no availability. For peace of mind, always keep the cancellation confirmation email or number as proof.
